Print Solutions Specialist - AR, OK, LA
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New Orleans / LA
Kodak is Hiring!
We are looking for a
Print Solutions Specialist
to join our Print Systems Division. This is a VIRTUAL role, but the successful candidate must live in Louisiana, Arkansas or Oklahoma
In this role, you will establish a strong business partnership within all territorial accounts, resellers and Kodak colleagues that drives sales growth, territory efficiency and customer delight.
The Print Solutions Specialist's primary responsibility is growing Kodak’s market share, while maximizing profitability, effectively managing current account requirements and enhancing customer satisfaction within a defined geographic territory. The TSM will actively maintain customer relationships, support reseller channels, and utilize all internal resources (i.e. S3, DSM, Inside Sales, TPL, TSS, UWS Sales, PAS, FEs, and more) efficiently and effectively to ensure all territory / customer requirements are being dealt with quickly. Such requirements will include, competitive account acquisition, targeted/aggressive prospecting, opportunity and pipeline management, current account coordination and retention, technical escalation and management, and identification, escalation and elimination of customer dissatisfaction within assigned accounts.
Bachelor’s degree or equivalent professional experience required.
5+ years proven sales experience, preferably in commercial and/or digital printing
Is comfortable with Salesforce.com and capable of connecting and integrating information at desktop as well as mobile.
Ability for daily travel within your territory of coverage and broader domestic travel as necessary
Social media experience – Experience with social media tools (Twitter, LinkedIn and Facebook for business)
Excellent Organizational/multi-tasking management.
Aptitude to understand technology – Hardware, Software, Professional Services
Key Areas of Responsibility:
Grow Assigned Territory’s Sales Volume, Revenue and Gross Profit: Ensure business share for all products are maximized in every account. Establish multi-level relationships with current and competitive customers and contact/meet regularly to reinforce relationship. Identify and convert sales opportunities into incremental business. Grow, manage and drive profitable book of business. Aggressively prospect to identify opportunities for growth through increased account penetration of existing and new product offerings or competitive displacement. Provide accurate forecasts/pipeline tracking within Salesforce.com. Coordinate internal resources and external contacts (sales support, dealers, strategic partners and others) to add value within accounts, maintain exceptional customer satisfaction levels and drive new business growth. Develop and deliver an effective sales process that results in increased sales by consistently and effectively reinforcing the Company's value proposition and brand identity in refreshing, distinctive and compelling ways.
Provide Territory Management: Optimize and coordinate the use of all internal sales support, technical resources and teams within your territory to ensure complete customer satisfaction from presales through post sales. Serve as primary contact for all customer requirements, request and communications, though efficiently and effectively manage corrective action through engagement of your Sales Support Specialist (S3) and/or District Service Manager (DSM) whom will coordinate internal support resources and processes for swift resolution and communication.
Drive Business Development Process and Territorial Growth: Identify and convert sales opportunities in new and existing accounts into closed business. Manage and drive profitable business growth for assigned geographic territory. Identify new market/customer opportunities for growth through prospecting, growth and competitive displacement. Provide accurate forecasts/pipeline tracking within the sales process. Coordinate internal resources and external contacts (dealers, strategic partners and others) to drive new business. Develop strategies, budgets and accurate sales forecasts to execute business plans and deliver on assigned annual goals. Understand and communicate general product portfolio, product performance and provide feedback to customers on market knowledge and competitive offerings.
Create Value for Prospective Customers: Target the most senior P&L leaders within target accounts. Invest sufficient time to develop a deep understanding of the prospects business strategy and critical business issues. Create unique value for prospective customers by seeking to understand their business problems, issues and opportunities in new or different ways. Link solutions and resources to identified customer needs and differentiate solutions from competing alternatives. Deliver a winning value proposition using customer metrics rather than product features. Develop and deliver sales solutions and customer communications that result in increased sales by consistently and effectively reinforcing the Company's value proposition and brand identity in refreshing, distinctive and compelling ways. Optimize the team within the geographic area (S3, Application Specialists, PAS, TPL, DSM, FEs etc.) to ensure complete customer satisfaction from presales through post sales.
Organization: Demonstrate a systematic approach to organizing daily tasks and following up. Keeps Salesforce data up to date and accurate. Be focused, prepared, organized, and operate from a plan.
Outgoing personality – Must be comfortable and have the ability to communicate with customers/prospects.
Excellent verbal, listening and written communications skills.
Has worked in a team environment and is a team player who is coachable.
Proven ability to manage multiple projects at a time while paying strict attention to detail.
Strong willingness to commit to and adhere to program/project deadlines.
Takes criticism as constructive feedback well.
Maintains positive outlook during adversity and highly competitive situations and responds to objections in a persuasive and productive manner.
Ability to think through problems in a clear, concise and ethical manner.
Maintains effectiveness in different situations. Handles change responsibly and accepts new methods and technology.
Achieves personal satisfaction from performing well and enjoys winning while working in a productive and respectful manner with co-workers.
Seeks opportunities to use imagination and expresses originality.
Self-directed. Sets and works towards self-imposed goals.
Maintains high personal and moral standards in judgment and decision making.
Strong sense of commitment, loyalty and passion to the job and company.
Tends to stay with a problem or line of thought until the matter is settled.
Management of business expenses in an ethical manner.
Kodak is a technology company focused on imaging. We provide - directly and through partnerships with other innovative companies - hardware, software, consumables and services to customers in graphic arts, commercial print, publishing, packaging, electronic displays, entertainment and commercial films, and consumer products markets.
Print Solutions Specialist - AR, OK, LA