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Harrisburg / PA
Kodak is currently looking for a
to service our clients in Central Pennsylvania
Kodak offers a unique opportunity to contribute to the revitalization of an iconic global company. We combine the strength of a brand that is recognized and beloved around the world with the excitement and entrepreneurial spirit of a start-up. We are stable, profitable, optimistic about the future and looking for professionals with energy, ideas and ambition to help us take next steps in completing our transformation. We’re building a culture which values creativity in all its forms, having a global perspective, a focus on sustainability, and the kind of trust that enables us to succeed by taking calculated risks. Kodak has a rich heritage of leadership and innovation, but is also, in many ways, still inventing itself. At this stage of our comeback, Kodak is truly a place where you can make a difference.
is responsible for on-site installing, maintaining and repairing company and multi-vendor systems which may include hardware, software and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Effectively manages assigned territory, including following up on service problem escalations or potential sales leads.
Job Duties / Responsibilities:
is responsible for installation and optimizing Hardware/Software/Network products and configurations at customer sites, as well as diagnosing and optimizing product performance. Ensures customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements, Support Services, training and configurations that will improve product performance.
Responsible for overall territory management including related administration pertaining to customer calls, timely completion of service reports, expense reports and weekly time reports, as well as the tracking of preventative maintenance and upgrade requirements for assigned customers.
Performs necessary servicing and preventative maintenance of equipment.
System installation of equipment.
Provides operator training and ongoing support for customers.
Ability to delight customers by developing strong relationships and striving to exceed customer expectations.
Acts as customer liaison and help drive customer issues to resolution.
Drives revenue growth initiatives as assigned by management.
Builds and fosters strong relationships with sales partners.
Educates customers on the latest corporate initiatives and products.
Maintains company assets in accordance with company guidelines.
Consistently meets all performance goals.
Presents and maintains a professional image at all times.
Skills, Abilities and Competencies:
A working knowledge of PC operating systems and software applications and a basic understanding of networking fundamentals.
Demonstrated ability to diagnose, repair and solve system/equipment issues.
Advanced analytical and problem solving skills.
Knowledge and application of electronics and strong electromechanical skills.
Ability to learn and apply new technologies.
Makes sound business decisions and manages/controls personal business expenses.
Ability to market service and promote new business opportunities.
Effective use of business tools.
Capable of working independently without direct supervision.
Readiness to accept, and adapt quickly to change.
Excellent communication and listening skills.
Exceptional interpersonal skills including courtesy, tact and discretion.
Ability to work as part of a team.
High degree of self-motivation.
Planning, organizational and administrative abilities.
Motivated to continuous self-improvement.
Ability to effectively manage multiple tasks.
Exhibits Kodak Core Values.
Education and Experience
A+ Certification or equivalent experience servicing PC hardware and software.
Associate’s Degree, or Certification in electrical or mechanical engineering, technical trade school studies or equivalent experience
Previous experience servicing similar equipment
Previous experience managing a territory
Experience in the Graphic Arts industry would be an asset.
Knowledge of Electro-photography / Digital Printing.
Basic understanding of Color Theory.
Solid understanding of electro-mechanical devices and complex electro-optic and robotic high-tech equipment.
The environment in which the FE services may be a high availability/mission critical account where system outages may occur. The individual proactively responds to potential equipment issues to prevent unplanned interruption of customers’ business.
The FE may be required to provide standby, after hours support or work different shifts based on company need. This may include nights, weekends and holidays. The individual may also be required to take calls outside of their assigned territory or District.
Must be willing to travel (possibly internationally) for short and long term assignments, as required.
Must have and maintain a valid driver’s license.
Ability to obtain security clearance as required by customers (ex. ability to be bonded in Canada)
Kodak is a technology company focused on imaging. We provide - directly and through partnerships with other innovative companies - hardware, software, consumables and services to customers in graphic arts, commercial print, publishing, packaging, electronic displays, entertainment and commercial films, and consumer products markets.